Alberto Arias

Director Global CX Operations Design and Innovation
Dell Technologies

Leading the intersection of Human Experience (HX) led innovation models and digital transformation framework to deliver industry-recognized sustainable impact and success. A patent-holding, keynote speaker, and sponsor to Austin’s Startup community, Alberto has worked closely with the academic, corporate, and entrepreneurial fields to bring together behavioral sciences and innovation models across 190 of the top brands in the world. His work has become a center of attention with the acceleration of the HX and CX field amidst today's new normal.

Alberto is a recognized/award-winning, future-thinking and dynamic CX industry pioneer and CX innovation organizational and a transformational leader with a proven track record, building, executing and governing end to end frameworks, strategic models and organizational design that deliver positive, globalized and measurable results aligned with global corporate objectives. In collaboration with senior executives. Recently named one of the top 5 experience strategy leaders by Bain Company and the #1 leading expert in Elements of Value (as shown in HBR). He has developed systems, organizations and customer solutions that articulate complex information to ensure understanding of key initiatives and results. He leverages his work with Stanford's CX Innovation and his close collaboration with his industry-leading peers.

Alberto Arias’s Session(s):

10:30 am–11:15 am PDT — Thursday, October 8, 2020

Panel: Human Experience Transformation: Uniting Remote Workforce Innovation, Customer Experience, and World Impact

This session will dive into how organizations can drive human-centered innovation using the four maturity pillars of HX innovation success, including:

  • Human experience for a remote workforce: How to harness will, skill, scale, and strategy to drive truly globalized and decentralized inclusion for an innovation culture.
  • Human Experience for global operations: How to create frameworks that will capture contributions from the many within your workforce, but prioritize and augment a differentiated experience
  • HX Insights: How to build a democratized insights engine that captures what matters most, increases participation from your employees, and increases speed and impact.
  • HX Innovation: How to manage ideation and open innovation planning to ensure maximum engagement and breakthrough versus just break-fix.

Check out our early bird ticket prices!
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