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Colin Crowley

VP, Customer Experience
Freshly

Colin has spent over 10 years in senior leadership roles in e-commerce customer service and is proud to be the inaugural VP of Customer Experience at Freshly, where he directs a 200-person department across fivelocations in the United States and beyond. He specializes in building customer service departments from the ground-up, with a focus on scalability, infrastructural agility, technological innovation, and gold-standard quality and efficiency. Colin is also an award-winning playwright whose plays have been performed across fifteen states, as well as New York City and London.

Colin Crowley’s Session(s):


12:30pm - 1:15pm PDT — Friday, October 9, 2020

Balancing Act: Excelling Both KPIs *and* Culture in a Work-From-Home World

In a world of WFH, it's crucial to balance the needs of your customers for neverending great care, but also the needs of your employees to be valued and heard.

In this case study, hear insights on:

    • Developing tools for maintaining (and growing!) service excellence while managing a remote workforce
    • Metricizing culture and championing greater cultural mindfulness
    • Championing innovative (and fun!) engagement strategies for remote employees

Check out our early bird ticket prices!
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